Support Policy

Damaged, Defective, or Incorrect Items 

If you receive an item that is damaged, defective, or incorrect, please contact our customer service team within 24 hours of receipt. We will arrange for a replacement or refund at no additional cost to you. 

Refunds 

Processing Time: Refunds will be processed within 7 business days of receiving the returned item(s) and after inspection. 

Payment Method: Refunds will be credited to your original method of payment. 

Partial Refunds: In certain situations, only partial refunds may be granted (e.g., if the item is not in its original condition or missing parts). 

7. Exchanges 

If you wish to exchange an item, please follow the standard return procedure and place a new order for the replacement item. 

8. Contact Us 

If you have any questions or concerns about our return policy, please do not hesitate to contact us at: 

•         Email: support@mbsupershop.jp 
•         Phone: 080-7270-6860
•         Physical Store Address: 〒169-0073, Shinjuku-ku, Hyakunincho 2-21-1, 新宿区百人町2-21-1

Customer Service Hours: 10:00 AM – 10:00 PM