Return Policy

1. General Guidelines 

Eligibility: Only items purchased directly from MB Supershop, either through our online store or physical location, are eligible for returns. Items purchased from third-party sellers must be returned to the respective seller.

Proof of Purchase: To process a return, we require a receipt, order confirmation, or any other proof of purchase. 

Condition of Items: Items must be returned in their original condition, including packaging, manuals, and accessories. Items that are damaged or show signs of wear and tear may not be eligible for a full refund.

2. Return Window 

Due to the perishable nature of food items, all sales are final. However, if you receive incorrect or damaged food items, please notify us within 24 hours of delivery for a replacement or refund. 

3. Return Process 

For Online Purchases: 

Initiate a Return: Contact our customer service team at [email/phone number] within the return window to initiate a return. Provide your order number and details of the item(s) you wish to return. 

Packaging: Ensure the item(s) are securely packed in their original packaging to avoid damage during transit. 

Shipping: We will provide you with a return shipping label, or you can return the items to our physical store. 

Return Shipping Fees: Customers are responsible for return shipping costs unless the item was damaged, defective, or incorrect upon arrival. 

Inspection and Refund: Once we receive the item(s), our team will inspect them to ensure they meet the return criteria. If approved, your refund will be processed within 7 business days through the original payment method.